This Anti-Money Laundering and Know Your Customer Policy ("AML/KYC Policy") sets out the obligations of VENUS DEL ALMA LIMITADA ("we", "us", "our"), the operator of Mamabet Casino at mamabet-casino.nl, and the corresponding obligations of all persons who register and use the platform. Mamabet Casino holds a Costa Rica gaming licence and is committed to preventing money laundering, terrorist financing, and fraud by applying robust customer due-diligence and transaction-monitoring procedures across all fiat and cryptocurrency activity on the site.

1. Introduction and Purpose

Money laundering is the process by which the proceeds of criminal activity are made to appear legitimate. Terrorist financing involves the use of funds — whether or not derived from crime — to support terrorist acts or organisations. Both activities are serious criminal offences and cause significant harm to individuals, communities, and the integrity of the financial system.

Mamabet Casino operates a zero-tolerance approach to money laundering and terrorist financing. The purpose of this Policy is to:

• establish the framework within which Mamabet Casino identifies, assesses, and mitigates AML/KYC risks;
• define the standards for customer identification and verification;
• describe the ongoing monitoring procedures applied to customer accounts and transactions;
• set out the circumstances in which suspicious activity is escalated or reported;
• explain the consequences for customers who fail to comply with verification requirements.

This Policy applies to all customers of mamabet-casino.nl regardless of the payment method used, whether fiat currency or any of the 21 cryptocurrencies accepted on the platform, including but not limited to BTC, ETH, SUI, SHIB, and ChainLink.

2. Legal and Regulatory Framework

Mamabet Casino is operated by VENUS DEL ALMA LIMITADA under a Costa Rica gaming licence. In addition to the requirements of that licence, we voluntarily apply internationally recognised AML/KYC standards as a matter of best practice, including the recommendations of the Financial Action Task Force (FATF) and the principles of the European Union's Anti-Money Laundering Directives, to the extent they represent global industry norms applicable to online gaming operators.

This Policy is reviewed and updated periodically to reflect changes in applicable law, regulatory guidance, and best practice. Customers are encouraged to check mamabet-casino.nl for the current version.

3. Appointed Compliance Function

VENUS DEL ALMA LIMITADA has designated a Compliance Officer responsible for:

• overseeing day-to-day implementation of this Policy;
• reviewing and approving customer due-diligence decisions;
• evaluating suspicious transaction reports generated internally;
• ensuring staff with relevant responsibilities receive appropriate training;
• maintaining records required under this Policy;
• liaising with relevant authorities as required.

The Compliance Officer may escalate matters to senior management and, where legally required or operationally appropriate, to external authorities.

4. Risk-Based Approach

Mamabet Casino adopts a risk-based approach to AML/KYC, meaning that the level of due diligence applied to any customer or transaction is proportionate to the assessed risk of money laundering or terrorist financing associated with that customer or transaction.

4.1 Risk Factors Considered

When assessing risk, we consider factors including but not limited to:

• the customer's country of residence or nationality;
• the payment method and currency used;
• the volume and frequency of deposits and withdrawals;
• whether the customer uses cryptocurrency and which digital assets;
• the customer's stated source of funds and wealth;
• inconsistencies between the customer's stated profile and observed behaviour;
• whether the customer is a Politically Exposed Person (PEP) or is subject to sanctions;
• unusual patterns in bonus or promotional activity.

4.2 Risk Categories

Customers are categorised as low, medium, or high risk. Higher-risk customers are subject to Enhanced Due Diligence (EDD) as described in Section 7. Risk ratings are reviewed periodically and whenever a change in behaviour or circumstance warrants reassessment.

5. Customer Due Diligence (CDD) — Standard Verification

5.1 When CDD Is Applied

Standard CDD is applied to all customers at the point of registration and before any withdrawal is processed. It may also be triggered at any point during the customer relationship by factors including reaching defined transaction thresholds, changes in behaviour, or compliance review.

5.2 Identity Verification Requirements

To satisfy standard CDD, every customer must provide documentation sufficient to verify the following:

• Full legal name
• Date of birth (customers must be 18 years of age or older)
• Residential address
• Nationality

5.3 Acceptable Identity Documents

Mamabet Casino accepts the following government-issued documents for identity verification:

• Valid national identity card (front and back)
• Valid passport (photograph page)
• Valid government-issued driving licence (front and back)

All submitted documents must be:

• current and within their validity period;
• clearly legible, with no cropping of corners, edges, or information fields;
• free from digital alteration;
• submitted as colour images of sufficient resolution.

5.4 Acceptable Proof-of-Address Documents

Address verification requires a recent document, issued within the preceding three months, which clearly shows the customer's full name and residential address. Acceptable documents include:

• Utility bill (gas, electricity, water, or fixed-line telephone)
• Bank or credit-card statement
• Official government correspondence
• Municipal registration certificate

PO box addresses are not accepted as proof of residential address.

5.5 Payment Method Verification

Mamabet Casino requires that the payment method used to deposit is verified as belonging to the account holder. Depending on the method used — which may include Visa, Mastercard, Maestro, Skrill, Neteller, Apple Pay, Google Pay, Revolut, Trustly, bank transfer, or any of the 21 accepted cryptocurrencies — verification may require:

• a screenshot or statement confirming ownership of the e-wallet or bank account;
• confirmation of the cryptocurrency wallet address used;
• a partially redacted card image showing name and last four digits.

Third-party payment methods are not permitted. Deposits and withdrawals must be made using accounts held in the customer's own name. In line with Mamabet Casino's cashier policy, fiat deposits are withdrawn in fiat and cryptocurrency deposits are returned in cryptocurrency — no cross-currency substitution is permitted, and this principle supports our obligation to return funds via the original payment route.

6. Verification Timing and Withdrawal Processing

Mamabet Casino recommends that customers complete identity verification promptly after registration, before placing their first withdrawal request. Under normal conditions, withdrawal requests are reviewed and approved within two business days. Where an anti-fraud or compliance review is required, processing may take up to seven days.

Withdrawals will not be released to customers who have not completed the required level of verification. The minimum withdrawal amount is €40 (or cryptocurrency equivalent). The standard weekly withdrawal cap is €10,000, which rises as customers progress through the Lucky Kitchen VIP Club tiers — verification requirements remain applicable regardless of VIP tier.

If a customer's verification documents cannot be validated within a reasonable period, Mamabet Casino reserves the right to suspend withdrawals, freeze the account, or — where legally permitted — return funds to the original deposit source pending resolution.

7. Enhanced Due Diligence (EDD)

Enhanced Due Diligence is applied to customers who present a higher risk profile, including but not limited to:

• customers identified as Politically Exposed Persons (PEPs) or close associates or family members of PEPs;
• customers resident in or transacting from high-risk or non-cooperative jurisdictions as designated by FATF;
• customers whose transaction volumes are inconsistent with their stated financial profile;
• customers conducting high-value cryptocurrency transactions across multiple digital assets;
• customers who have triggered internal suspicious-activity alerts;
• customers seeking to withdraw amounts approaching or exceeding the weekly cap of €10,000.

7.1 EDD Measures

Enhanced Due Diligence measures may include any or all of the following:

• verification of source of funds (e.g. payslips, bank statements, tax returns, dividend statements, or business accounts);
• verification of source of wealth (e.g. evidence of employment, business ownership, inheritance, investment returns);
• additional identity documentation beyond the standard requirements;
• senior management approval before processing transactions;
• enhanced ongoing monitoring with reduced activity thresholds triggering review;
• independent screening against PEP and sanctions databases.

Customers subject to EDD may be asked to provide documentation at shorter intervals than standard customers. Refusal or inability to provide requested documentation in a timely manner may result in account suspension or closure.

8. Politically Exposed Persons (PEPs)

A Politically Exposed Person is an individual who holds, or has held within the preceding twelve months, a prominent public function — such as a head of state, senior government official, judicial officer, military commander, senior executive of a state-owned enterprise, or senior official of a political party — together with their immediate family members and known close associates.

Mamabet Casino screens all customers against recognised PEP databases at the point of registration and on an ongoing basis. Where a customer is identified as a PEP:

• enhanced due diligence is automatically applied;
• senior management approval is required before the business relationship is established or continued;
• source of funds and source of wealth must be verified to the satisfaction of the Compliance Officer;
• the relationship is subject to enhanced ongoing monitoring for the duration of the account.

9. Sanctions Screening

Mamabet Casino screens all customers against international sanctions lists, including those maintained by the United Nations, the European Union, and other relevant authorities. Screening is conducted at registration and periodically throughout the customer relationship.

Where a customer is identified as a designated or sanctioned individual or entity, the account will be frozen immediately and the matter escalated to the Compliance Officer. No funds will be released pending resolution, and the matter will be reported to the appropriate authorities as required by applicable law.

Mamabet Casino does not accept registrations from, or process transactions for, individuals or entities subject to applicable sanctions.

10. Ongoing Transaction Monitoring

Mamabet Casino operates continuous transaction monitoring across all customer accounts. Automated systems and manual review procedures are used to identify patterns of behaviour that may indicate money laundering, fraud, or other financial crime.

10.1 Indicators Monitored

The following are examples of activity that may trigger a review or investigation:

• large single deposits or rapid succession of deposits shortly after account opening;
• deposits followed immediately by withdrawal requests with minimal or no gameplay;
• frequent deposits at or just below defined thresholds in a manner that suggests deliberate structuring;
• use of multiple payment methods or switching between fiat and cryptocurrency without clear rationale;
• requests to withdraw to a different method from the one used to deposit;
• inconsistency between the stated purpose of the account and observed transaction behaviour;
• unusual bonus or promotional exploitation patterns across multiple accounts or devices;
• multiple accounts sharing a device, household, or payment method;
• cryptocurrency transactions involving wallets associated with high-risk services.

10.2 Transaction Thresholds

Internal thresholds are set for cumulative deposits, withdrawals, and net gaming activity. Customers whose cumulative activity reaches these thresholds will be prompted to complete, or upgrade, their verification. Specific threshold values are not published, as disclosure would undermine the effectiveness of our monitoring.

11. Suspicious Activity Reporting

Where monitoring or review gives rise to a suspicion of money laundering or terrorist financing, the matter is escalated to the Compliance Officer without delay. The Compliance Officer will assess the information and, where warranted, file a Suspicious Activity Report (SAR) or equivalent report with the competent authority under applicable law.

Mamabet Casino strictly prohibits "tipping off" — the disclosure to a customer, or to any third party, that a report has been made or that an investigation is underway. Employees and contractors are bound by this obligation under their terms of engagement. Customers are advised that, under applicable law, it is an offence to prejudice an investigation by disclosing its existence.

12. Cryptocurrency-Specific Controls

Mamabet Casino accepts deposits and withdrawals in 21 digital currencies. Cryptocurrency transactions carry specific AML risks, including pseudonymity and the potential use of mixing or tumbling services. Accordingly, the following additional controls apply to cryptocurrency users:

• Customers must use wallets registered in their own name or over which they have sole control. Shared or third-party wallet addresses are not permitted.
• Cryptocurrency withdrawals will only be processed to the same wallet address from which the corresponding deposit was received, unless an alternative address has been separately verified.
• Transactions involving wallets flagged by blockchain analytics tools as associated with illicit activity, darknet markets, mixing services, or sanctions may be blocked and the account suspended pending investigation.
• Mamabet Casino may use third-party blockchain analytics tools to assess the risk profile of incoming and outgoing cryptocurrency transactions.
• High-value cryptocurrency transactions are subject to enhanced scrutiny regardless of whether the customer's standard verification is complete.

As noted in the cashier policy, cryptocurrency deposits are returned in the same cryptocurrency — cross-currency conversions to fiat or to a different digital asset at the point of withdrawal are not permitted, which assists in maintaining a traceable transaction record.

13. Bonus and Promotional Activity — AML Considerations

Mamabet Casino's welcome bonus (up to €1,500 across the first three deposits plus 150 free spins), reload promotions, cashback, and the Lucky Kitchen VIP Club rewards are subject to AML controls in the same way as all other activity on the platform. The following rules apply:

• Each bonus is tied to a single account, device, household, and payment method. Multiple accounts created to exploit bonus structures are a financial crime indicator and will be investigated.
• Accounts where bonus activity is inconsistent with genuine recreational play — for example, minimal wagering followed by immediate withdrawal attempts — may be flagged for review under our transaction-monitoring procedures.
• Wagering requirements (x40 on cash bonuses, x40 on free-spin winnings, x10 on sports freebets) must be satisfied in a manner consistent with genuine play before withdrawals of bonus-derived funds are processed.
• VIP-tier benefits, including raised withdrawal limits and the €5,000 maximum cashback available at Chef Supreme tier, do not exempt customers from standard or enhanced verification requirements.

14. Account Opening Controls

Mamabet Casino applies the following controls at the point of account registration to reduce the risk of fraudulent or multiple-account activity:

• Only one account per person is permitted. Duplicate accounts are closed and any balances assessed in accordance with this Policy and the General Terms and Conditions.
• Customers must be aged 18 or over. Age verification is conducted as part of the KYC process, and access to real-money play is blocked until age is confirmed.
• The minimum deposit is €20 (fiat or cryptocurrency equivalent). This threshold assists in filtering automated or low-effort fraudulent registrations.
• Registration data is cross-referenced against existing account records to detect duplicate registrations by name, address, device, IP address, and payment method.

15. Record Keeping

Mamabet Casino retains records relating to customer identification, verification, and transaction history for a minimum of five years from the date on which the business relationship ends, or from the date of an occasional transaction. Records retained include:

• copies of all identity and address verification documents submitted by customers;
• records of all KYC screening outcomes and EDD assessments;
• transaction histories including deposit and withdrawal records across all payment methods and currencies;
• records of any suspicious-activity reports filed and related correspondence;
• records of account suspensions, closures, and the reasons therefor.

All records are held securely in accordance with applicable data protection law and Mamabet Casino's Privacy Policy. They are made available to competent authorities upon lawful request.

16. Staff Training

All VENUS DEL ALMA LIMITADA personnel with responsibilities relevant to AML/KYC compliance — including customer support, fraud, and payments teams — receive training on this Policy, the identification of suspicious activity, and their individual obligations. Training is conducted at induction and refreshed at regular intervals, or whenever material changes to applicable law or this Policy occur.

Live chat support agents, who are available 24 hours a day, seven days a week, are trained to recognise customer behaviour that may indicate financial crime and to escalate such cases through the appropriate internal channels without disclosing the nature of the escalation to the customer.

17. Customer Obligations and Cooperation

By registering and using mamabet-casino.nl, customers agree to:

• provide accurate, complete, and up-to-date personal information at registration and upon request;
• submit verification documents promptly when requested by Mamabet Casino;
• notify Mamabet Casino immediately of any change to their personal details, including name, address, or payment method ownership;
• cooperate fully with any investigation or review initiated under this Policy;
• use only payment methods held in their own name;
• not attempt to use the platform for any purpose connected with money laundering, fraud, or any other financial crime.

Failure to cooperate with verification requests may result in deposits being declined, withdrawals being withheld, and accounts being suspended or permanently closed. Where there is evidence of deliberate obstruction or fraudulent conduct, Mamabet Casino will report the matter to the relevant authorities and may take further legal action.

18. Account Suspension and Closure

Mamabet Casino reserves the right to suspend or close any account, and to withhold or return funds, in the following circumstances:

• the customer fails to complete required KYC verification within a reasonable time;
• documents submitted are fraudulent, forged, or otherwise invalid;
• the customer is identified as a sanctioned individual or entity;
• activity on the account gives rise to a reasonable suspicion of money laundering or fraud;
• the customer has provided false or misleading information at any stage;
• the customer is found to hold more than one account on the platform.

Where an account is suspended pending investigation, Mamabet Casino will communicate with the customer through the available support channels — live chat, contact form, or VIP Telegram where applicable — subject to the restriction that no information which might prejudice an ongoing investigation may be disclosed.

19. Responsible Gambling and AML Interaction

Mamabet Casino recognises that problem gambling and financial crime can sometimes intersect — for example, where funds used for gambling are derived from illegal activity, or where an individual's gambling behaviour is inconsistent with their known financial circumstances. Our responsible gambling programme and our AML controls are therefore designed to operate in a complementary manner.

Customers who have activated self-exclusion or deposit limits will not have those restrictions removed as part of any VIP uplift process without appropriate review. Responsible gambling controls do not override AML obligations, and AML investigations do not override the casino's duty of care to vulnerable customers. Both sets of obligations are applied independently and concurrently where relevant.

20. Contact and Escalation

Customers with questions about the verification process or this Policy may contact the Mamabet Casino support team at any time via live chat on mamabet-casino.nl, the on-site contact form, or — for VIP members — the dedicated VIP Telegram channel. Queries of a sensitive compliance nature will be handled by the Compliance Officer or a designated senior team member.

Any person who suspects financial crime in connection with Mamabet Casino or who has concerns about their own account may contact us through the above channels. All such communications are treated in strict confidence.

21. Policy Updates

This AML/KYC Policy is reviewed at least annually and updated as required to reflect changes in applicable law, regulatory guidance, and operational practice. The current version is always available on mamabet-casino.nl. Continued use of the platform following publication of an updated Policy constitutes acceptance of the revised terms. Material changes will be communicated to registered customers where reasonably practicable.