These Terms & Conditions ("Terms") govern your use of mamabet-casino.nl and all services provided by Mamabet Casino. Please read them carefully before registering an account or placing any wager. By creating an account you confirm that you have read, understood, and agreed to these Terms in their entirety.
Mamabet Casino is operated by Venus Del Alma Limitada ("the Company", "we", "us", "our") and is accessible at mamabet-casino.nl. The casino operates under a licence issued in Costa Rica. All services are provided from 2026 onwards.
For any queries regarding these Terms, you may contact our support team via live chat (available 24/7), the on-site contact form, or, for VIP members, via the dedicated VIP Telegram channel.
You must be at least 18 years of age (or the minimum legal gambling age in your jurisdiction, if higher) to register an account and use any services on mamabet-casino.nl. By registering, you declare and warrant that you meet this requirement. The Company reserves the right to request proof of age at any time and to suspend or close any Account where this requirement is not satisfied.
It is your responsibility to ensure that online gambling is lawful in your country or territory of residence before registering. The Company does not warrant that its services are lawful in all jurisdictions. Players accessing mamabet-casino.nl from a jurisdiction where such activity is prohibited do so entirely at their own risk, and the Company reserves the right to close such accounts and void any associated winnings.
Each player is permitted to hold only one Account. Multiple accounts held by the same individual — whether identified by name, email address, device, IP address, household, or payment method — constitute a breach of these Terms. The Company reserves the right to close all duplicate accounts, withhold any bonus funds, and, at its discretion, withhold winnings generated through such accounts.
When registering, you agree to provide accurate, current, and complete information. You are responsible for keeping your login credentials confidential and for all activity conducted through your Account. You must notify us immediately via live chat or the contact form if you suspect any unauthorised access to your Account.
Employees, directors, agents, and contractors of Venus Del Alma Limitada, as well as members of their immediate families, are prohibited from registering player accounts or participating in any promotional activity on mamabet-casino.nl.
The Company is required to verify the identity of all players. You may be asked to provide one or more of the following documents at any stage, including before processing a withdrawal:
Under normal conditions, withdrawal requests are reviewed and approved within two business days. Where the Company has reasonable grounds to conduct an enhanced anti-fraud review, this period may be extended to up to seven days. During any such review period, the relevant funds may be held pending verification. You agree to co-operate fully and promptly with any such review.
If you fail to provide the requested documentation within a reasonable time, or if the documentation provided does not satisfy the Company's verification requirements, the Company reserves the right to suspend or permanently close your Account and to withhold withdrawals until verification is complete.
Mamabet Casino accepts deposits via the following channels:
The minimum deposit amount is €20 for fiat currencies, or the equivalent value in any accepted cryptocurrency.
Fiat deposits are processed in fiat, and cryptocurrency deposits are processed in the respective cryptocurrency. The currency in which funds are deposited will also be the currency used for withdrawal of real-money balances.
Mamabet Casino does not charge fees on deposits; however, your bank, card issuer, or payment provider may apply their own charges. The Company accepts no responsibility for such third-party fees. All deposits must be made from a payment method registered in your own name.
The minimum withdrawal amount is €40 (or cryptocurrency equivalent).
The standard weekly withdrawal limit is €10,000. This limit is raised progressively as you advance through the tiers of the Lucky Kitchen VIP Club. Players at higher VIP tiers should refer to their personalised account terms or speak to their VIP manager for applicable limits.
Withdrawal requests are reviewed and approved within up to two business days under normal circumstances. If an anti-fraud review is triggered, processing may take up to seven business days. The Company is not responsible for additional delays caused by third-party payment processors, banks, or blockchain network congestion.
Withdrawals will be returned in the same currency used for the original deposit: fiat deposits are withdrawn as fiat, and cryptocurrency deposits are withdrawn as cryptocurrency. The Company does not convert between fiat and crypto at the withdrawal stage.
All applicable wagering requirements on bonus funds must be fulfilled before a withdrawal can be processed. The Company reserves the right to verify your identity and payment method before approving any withdrawal request. Withdrawals will only be made to a payment method that has been used to make a deposit on the Account, or to an alternative verified method approved by the Company on a case-by-case basis.
Unless otherwise stated in specific promotional terms, winnings derived from free spins may be subject to a maximum cashout limit. Please review the relevant promotion's specific terms for applicable caps.
All bonuses and promotions offered by Mamabet Casino are subject to these Terms and to any specific terms attached to the individual promotion. By claiming any bonus, you agree to the applicable conditions. The Company reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, subject to honouring commitments already made to players.
New players are eligible for a three-stage welcome package structured as follows:
| Deposit | Bonus Type | Maximum Bonus | Minimum Deposit | Wagering Requirement | Validity |
|---|---|---|---|---|---|
| 1st Deposit | 100% Match Bonus | €500 | €30 | x40 | 10 days |
| 2nd Deposit | 50% Match Bonus | €1,000 | €30 | x40 | 10 days |
| 3rd Deposit | 150 Free Spins | — | €30 | x40 on winnings | 10 days |
The combined maximum value of the welcome package is up to €1,500 in bonus cash plus 150 Free Spins. Each stage must be claimed in sequence. The wagering requirement of x40 applies to each individual bonus separately and is not cumulative or stacked across all three stages.
A separate welcome bonus is available for the sportsbook: up to 300% up to €500, subject to minimum odds of 1.80 and a wagering requirement of x10 on the freebet version. Sports promotional terms may be updated periodically. Players should confirm the currently active version of the sports welcome offer by visiting the promotions page or contacting live chat prior to registering.
The following recurring promotions are available to registered players, subject to eligibility and any specific terms attached to each offer:
| Promotion | Offer | Minimum Deposit | Wagering Requirement |
|---|---|---|---|
| Tuesday Reload Bonus | 75% up to €500 | €30 | x40 |
| Thursday Free Spins | 50, 75, or 100 Free Spins (player's choice, deposit-tier dependent) | €30 | x40 on winnings |
| Weekly Cashback | 7%–20% depending on VIP tier (max €5,000 at top ranks) | — | None stated |
| Level Up Rewards | Prize pool up to €16,000 | — | Varies by promotion |
| Freechips (No-Deposit) | Up to €5,000 (activity-based) | — | x40 |
The Company reserves the right to refuse, withhold, or reclaim any bonus or associated winnings where it reasonably suspects that a player is engaging in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once, using irregular betting patterns designed to exploit promotional terms, or otherwise acting in bad faith. Any determination of bonus abuse shall be made at the Company's sole discretion.
Promotional terms, including the structure of the welcome package and any recurring offers, may be updated. The Bonus Policy page on mamabet-casino.nl may not always reflect the most current offer. Players are advised to verify active promotions via the promotions tab or by contacting live chat before claiming any offer.
The Lucky Kitchen VIP Club is Mamabet Casino's loyalty programme, comprising 50 levels grouped into five named tiers. Progression is based on cumulative wagering activity across the platform. When a player's wagering activity reaches the threshold for a new tier, an invitation to that tier will be issued by the Company.
| Tier | Levels | Level-Up Reward | Weekly Cashback | Max Weekly Cashback | Reward Box |
|---|---|---|---|---|---|
| Kitchen Rookie | 1–10 | Up to 170 Free Spins | Up to 7% | €100 | Rookie Box |
| Pan Buddy | 11–20 | Up to 240 Free Spins | Up to 10% | €1,500 | Seeker Box |
| Recipe Keeper | 21–30 | Up to 3,000 Free Spins | Up to 12% | €2,000 | Nomad Box |
| Kitchen Star | 31–40 | Up to 3,600 USDT | Up to 15% | €5,000 | Tycoon Box |
| Chef Supreme | 41–50 | Up to 8,000 USDT | Up to 20% | €5,000 | Overlord Box |
Higher VIP tiers unlock progressively greater benefits, including: increased weekly withdrawal limits, higher cashback percentages and maximum cashback amounts, access to exclusive tournaments, tier-specific reward boxes, crypto rewards, access to the Wheel of Fortune, and — at Chef Supreme level — a dedicated personal VIP manager and access to the exclusive Overlord Box. VIP members at eligible tiers also have access to support via the dedicated VIP Telegram channel.
Separate from the main VIP ladder, Mama's Playground is an engagement layer offering missions, minigames, a points economy, and an in-game shop. Points may be earned through activity across all sections of the platform, including slots, live casino, and the sportsbook. Specific rules, point values, and shop redemption rates are set out within the Mama's Playground section of the site and are subject to change.
The Company reserves the right to review, adjust, or revoke a player's VIP tier status in the event of a breach of these Terms, fraudulent activity, or significant reduction in player activity where tier maintenance thresholds are not met. The Company will endeavour to provide reasonable notice of any downgrade in status where possible.
Mamabet Casino offers a library of approximately 6,000 titles, including over 2,100 slots, live dealer games, crash games, scratch cards, bingo, dice games, and progressive jackpots. The catalogue is supplied by 27 software providers, including Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, Relax Gaming, Red Tiger Gaming, Push Gaming, Playtech, IGT, PGsoft, Novomatic, Amatic, Amusnet (EGT), BGaming, Playson, and others as listed on the site.
The live casino section features 191 live dealer tables powered by Evolution, Lucky Streak, Iconic21, and Infinity. Table variants include baccarat, roulette, and blackjack, among others. Stake ranges vary by table and game variant.
A sportsbook is available at mamabet-casino.nl covering sports including football, basketball, tennis, hockey, chess, and other markets as displayed on site. Sportsbook terms, minimum odds requirements, and bet settlement rules are governed by the applicable sports betting rules, which form part of these Terms.
In the event of a technical fault, system error, or malfunction affecting a game or the platform, the Company reserves the right to void any bets placed during the malfunction and to return the relevant stakes to players' accounts. No liability is accepted for winnings generated as a result of a software or hardware malfunction. In the event of a dispute regarding game outcomes, the result recorded on the Company's server shall be deemed definitive.
Mamabet Casino is accessible via a Progressive Web Application (PWA) that can be installed on both iOS and Android devices. The full range of games, promotions, and account management features is available via the PWA, subject to device compatibility.
Mamabet Casino is committed to promoting responsible gambling and providing a safe, enjoyable gaming environment. We encourage all players to gamble within their means and to treat gambling as a form of entertainment rather than a source of income.
Players may request the following responsible gambling tools by contacting our 24/7 live chat or the contact form:
Once set, limit reductions take effect immediately. Limit increases or the removal of restrictions may be subject to a mandatory cooling-off period before taking effect.
If you wish to self-exclude, please contact our support team via live chat or the contact form. We will action your request as promptly as possible. During a self-exclusion period, the Company will endeavour to ensure that you do not receive promotional communications. Self-excluded players who attempt to re-register or circumvent their exclusion do so in breach of these Terms. If you believe you have a gambling problem, we encourage you to seek assistance from an independent organisation.
Mamabet Casino takes the prevention of underage gambling seriously. We recommend the use of parental control software to prevent minors from accessing gambling websites. If we have grounds to believe that a player is under the minimum legal age, we will suspend the account pending verification and may permanently close it if the suspicion is confirmed. Any winnings generated by an underage player will be forfeited.
Mamabet Casino operates in accordance with applicable anti-money-laundering regulations and maintains internal controls designed to detect and prevent money laundering, fraud, and related financial crimes. By registering an account, you agree to co-operate fully with any AML or fraud investigation and to provide any documentation requested. The Company reserves the right to report suspicious activity to the relevant authorities and to withhold funds pending investigation. Funds that are found to be connected to fraudulent or criminal activity will be forfeited, and the relevant account will be permanently closed.
Chargebacks and the use of fraudulent payment instruments are strictly prohibited. Any player found to have initiated an unjustified chargeback will have their account suspended and any outstanding balance forfeited pending investigation.
All content on mamabet-casino.nl, including but not limited to text, graphics, logos, game interfaces, and software, is the property of Venus Del Alma Limitada or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the site without the prior written consent of the Company.
The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is published on mamabet-casino.nl and forms part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Personal data is collected for the purposes of account management, KYC verification, AML compliance, responsible gambling monitoring, and the provision of marketing communications where you have consented to receive them.
You may withdraw your consent to marketing communications at any time by contacting support or using the opt-out mechanism provided in any marketing communication.
To the fullest extent permitted by applicable law, the Company's total aggregate liability to any player arising from or in connection with their use of mamabet-casino.nl shall be limited to the net amount deposited by that player in the twelve-month period preceding the event giving rise to the liability.
The Company shall not be liable for:
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
You may close your account at any time by contacting our support team via live chat or the contact form. Upon closure, any real-money balance remaining in your account (net of any pending bonus wagering requirements) will be refunded to you via your verified payment method. Bonus funds and associated winnings that have not met the applicable wagering requirement will be forfeited upon voluntary closure.
The Company reserves the right to suspend or permanently close any account, at its sole discretion and without prior notice, where:
In the event of closure due to a breach of these Terms, the Company reserves the right to withhold any balance pending investigation and to forfeit winnings where the breach is material.
If you have a complaint relating to your experience at Mamabet Casino, please contact our support team in the first instance via live chat (available 24/7) or by submitting a query through the on-site contact form. We aim to acknowledge all complaints promptly and to resolve them within a reasonable timeframe.
If you are not satisfied with the outcome of the Company's internal complaints process, you may escalate your complaint to the relevant alternative dispute resolution body or competent authority in your jurisdiction. Details of any applicable external dispute resolution mechanisms will be provided upon request.
These Terms and any dispute arising from them shall be governed by applicable law. Players retain any statutory rights available to them under the laws of their country of residence that cannot be excluded by contract.
The Company reserves the right to amend these Terms at any time. Where changes are material, we will endeavour to provide reasonable advance notice by posting an updated version of the Terms on mamabet-casino.nl and, where appropriate, by notifying players directly. Your continued use of mamabet-casino.nl following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must cease using the site and may close your account in accordance with Section 15.1.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect.
These Terms, together with the Privacy Policy, Bonus Policy, Sports Betting Rules, and any other policies published on mamabet-casino.nl, constitute the entire agreement between you and Venus Del Alma Limitada with respect to your use of mamabet-casino.nl and supersede all prior representations, agreements, or understandings, whether written or oral.
If you have any questions about these Terms or your account, please contact us through any of the following channels:
These Terms were last updated in 2026 and apply to all activity on mamabet-casino.nl from that date.
