This Privacy Policy explains how Mamabet Casino, operated by VENUS DEL ALMA LIMITADA at mamabet-casino.nl, collects, uses, stores, and protects your personal data when you visit our website, register an account, make deposits or withdrawals, participate in promotions, or contact our support team. Please read this document carefully before using our services.
Mamabet Casino is owned and operated by VENUS DEL ALMA LIMITADA, a company incorporated under the laws of Costa Rica and licensed pursuant to a Costa Rica gaming licence. All gaming services available at mamabet-casino.nl are provided by VENUS DEL ALMA LIMITADA. References in this Policy to "we", "us", or "our" mean VENUS DEL ALMA LIMITADA trading as Mamabet Casino.
If you have any questions about how we handle your personal data, you may contact us via:
This Privacy Policy applies to all personal data we collect from individuals who:
This Policy does not cover third-party websites or services that may be accessible via links on our platform. We encourage you to review the privacy policies of any third parties you interact with.
We collect personal data in the following categories, depending on how you interact with Mamabet Casino.
To comply with our anti-money laundering obligations, responsible-gaming commitments, and fraud-prevention requirements, we carry out Know Your Customer (KYC) verification. As part of this process we may collect and process:
KYC verification may be triggered at registration, prior to a first withdrawal, when cumulative deposit or withdrawal thresholds are reached, or at any point our compliance team determines a review is necessary. We may also apply an anti-fraud review that extends payout processing to up to seven business days where such a review is ongoing.
We collect your personal data through the following means:
We process your personal data only where we have a lawful basis to do so. The table below sets out our primary processing purposes and the corresponding legal grounds.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of a contract |
| Processing deposits and withdrawals in fiat and crypto currencies | Performance of a contract |
| Verifying your identity and age (KYC) | Legal obligation; legitimate interests (fraud prevention) |
| Conducting anti-fraud and anti-money laundering checks, including payout review periods of up to seven business days | Legal obligation; legitimate interests |
| Enforcing bonus terms (e.g., one bonus per account, device, household, and payment method; x40 wagering requirements) | Performance of a contract; legitimate interests |
| Operating the Lucky Kitchen VIP Club and calculating tier benefits (cashback rates, withdrawal limit increases, reward boxes) | Performance of a contract; legitimate interests |
| Providing customer support via live chat, contact form, and VIP Telegram | Performance of a contract; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests; vital interests |
| Sending promotional communications about bonuses, free spins, tournaments, and VIP rewards | Consent (where required) or legitimate interests |
| Personalising your experience and game recommendations | Legitimate interests; consent (where required) |
| Website analytics and performance optimisation (including PWA performance) | Legitimate interests; consent (for non-essential cookies) |
| Complying with regulatory, legal, and licensing requirements under our Costa Rica gaming licence | Legal obligation |
| Detecting, investigating, and preventing prohibited or fraudulent activity | Legitimate interests; legal obligation |
Mamabet Casino does not sell your personal data to third parties. We may share your data with carefully selected recipients in the following circumstances.
To process your deposits and withdrawals, we share necessary transaction data with the relevant payment processor. This includes providers of Visa, Mastercard, Maestro, Skrill, Neteller, Apple Pay, Google Pay, Revolut, Trustly, bank transfer services, Paysafecard, and the cryptocurrency networks supporting the 21 digital currencies we accept. Each provider handles your data in accordance with their own privacy policies and applicable financial regulations.
We use specialist third-party KYC and anti-money laundering service providers to verify identity documents, screen against sanctions lists, and assess fraud risk. These providers act as our data processors and are bound by contractual obligations to protect your data.
To deliver the gaming experience, we share session-related data with our software providers, including providers of the approximately 6,000 titles in our library (from studios such as Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, Relax Gaming, Evolution, Lucky Streak, Iconic21, and Infinity, among others). This may include account identifiers, session tokens, and wager data necessary to operate the games and live casino tables.
We engage third-party providers for website hosting, infrastructure management, cybersecurity, and analytics. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
Where you have consented to marketing communications, we may use third-party email, push notification, or messaging service providers to deliver promotional content about Mamabet Casino bonuses, VIP Club updates, tournaments, and platform features.
We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other authorities where we are legally required to do so, or where disclosure is necessary to defend our legal rights, prevent crime, or protect the safety of our players or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of VENUS DEL ALMA LIMITADA's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change and ensure appropriate protections are in place.
VENUS DEL ALMA LIMITADA is incorporated in Costa Rica, and some of our service providers, game studios, and payment partners operate from locations outside your country of residence. As a result, your personal data may be transferred to and processed in countries that do not provide the same level of data protection as your home jurisdiction.
Where such transfers occur, we take steps to ensure your data is adequately protected, including by entering into contractual arrangements with recipients that impose obligations equivalent to those required by applicable data protection law, or by relying on other recognised transfer mechanisms. If you would like further information about the safeguards we apply to international transfers, please contact us via the channels listed in Section 1.
We retain your personal data for as long as your account remains active and for such periods thereafter as are necessary to comply with our legal and regulatory obligations, resolve disputes, enforce our terms and conditions, and maintain records for audit purposes. In practice:
When data is no longer required, we securely delete or anonymise it.
Depending on your country of residence and applicable data protection laws, you may have some or all of the following rights in relation to your personal data:
You have the right to request a copy of the personal data we hold about you and information about how we use it.
You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
In certain circumstances you may request that we delete your personal data. Please note that this right is subject to limitations where we are required to retain data to comply with legal obligations, including our gaming licence conditions and anti-money laundering record-keeping requirements.
You may ask us to restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format, or transfer it directly to another controller where technically feasible.
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where you believe your interests, rights, or freedoms override ours. You also have an unconditional right to object to the use of your data for direct marketing purposes.
Where we make decisions about you using solely automated processing — including profiling — that produce legal or similarly significant effects, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
Where we process your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may update your marketing preferences in your account settings or contact our support team.
To exercise any of the rights listed above, please contact us via live chat, the contact form on mamabet-casino.nl, or by writing to us at the address associated with VENUS DEL ALMA LIMITADA. We will respond to your request within one calendar month or sooner. We may ask you to verify your identity before fulfilling your request to protect the security of your account.
If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Mamabet Casino uses cookies and similar tracking technologies on mamabet-casino.nl and within the PWA to operate and improve the platform. A cookie is a small text file placed on your device that helps us recognise you and remember your preferences.
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Required for the website to function — login sessions, account authentication, cashier functionality, and security. | No — these are essential to the service. |
| Functional | Remember your preferences such as language, currency selection, and game lobby settings. | Yes, via cookie preferences. |
| Analytical / Performance | Collect anonymised data about how players use the site, which pages are visited most, and how errors occur, helping us improve the platform. | Yes, via cookie preferences. |
| Marketing / Targeting | Track your activity across sessions to deliver relevant promotional content about Mamabet Casino bonuses, VIP Club offers, and tournaments. | Yes, via cookie preferences or browser settings. |
When you first visit mamabet-casino.nl, you will be presented with a cookie consent banner that allows you to accept all cookies or manage your preferences by category. You may update your preferences at any time through the cookie settings link in the website footer. Most web browsers also allow you to control cookies through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the platform.
We take the security of your personal data seriously. Mamabet Casino implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these safeguards, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable supervisory authority in accordance with our legal obligations.
Mamabet Casino is committed to responsible gaming. We process personal data — including your gaming activity, deposit history, and wagering patterns — to monitor for signs of problem gambling and to enable intervention where appropriate. This may include:
We process this data on the basis of our legal obligations and, where relevant, to protect your vital interests. Information about responsible gaming resources is available on mamabet-casino.nl. If you are concerned about your gambling, please contact our 24/7 live chat team.
Mamabet Casino is strictly an adult service. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of our KYC process, and we reserve the right to request proof of age at any stage. If we become aware that personal data has been collected from a person under the minimum age, we will delete that data promptly and close the account. If you believe a minor has registered on our platform, please notify us immediately via live chat or the contact form.
mamabet-casino.nl may contain links to third-party websites, payment processors, or software providers. This Privacy Policy applies solely to the data we collect and process as operator of Mamabet Casino. We are not responsible for the privacy practices of third-party sites, and we encourage you to read their policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, applicable law, or our licensing obligations. When we make material changes, we will notify you by posting the revised Policy on mamabet-casino.nl and, where appropriate, by sending a notification to the email address associated with your account. The date of the most recent revision is shown at the foot of this page. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Mamabet Casino, please contact us through any of the following channels:
We aim to respond to all data protection enquiries within one calendar month of receipt. If you are not satisfied with our response, you retain the right to contact the relevant data protection authority in your country of residence.
