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Home › Cookie Policy

This Cookie Policy explains how Mamabet Casino, operated by VENUS DEL ALMA LIMITADA at mamabet-casino.nl, uses cookies and similar tracking technologies when you visit our website, use our progressive web app (PWA), or interact with any of our services. Please read this policy carefully alongside our Privacy Policy and Terms & Conditions.

1. Who We Are

Mamabet Casino is operated by VENUS DEL ALMA LIMITADA, trading as MamaBet Casino, and is accessible at mamabet-casino.nl. When this policy refers to "we", "us", or "our", it means VENUS DEL ALMA LIMITADA in its capacity as operator of mamabet-casino.nl. Mamabet Casino holds a licence issued in Costa Rica and launched in 2026.

If you have questions about how we use cookies, you may contact us via our 24/7 live chat, through the contact form on mamabet-casino.nl, or via our VIP Telegram channel where applicable.

2. What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website operators. Cookies cannot execute programmes or deliver viruses to your device; they are simply data files.

In addition to traditional cookies, we may use similar technologies such as:

  • Web beacons (pixel tags): tiny invisible images embedded in pages or emails that help us understand user behaviour and measure campaign effectiveness.
  • Local storage and session storage: browser-based storage mechanisms that allow us to retain information within a single browsing session or across sessions without using a traditional cookie file.
  • Device fingerprinting: a technique used exclusively for fraud prevention and anti-money-laundering compliance that collects technical attributes of your device to help identify suspicious or duplicate account activity.
  • PWA service workers: scripts that run in the background of our installable PWA on iOS and Android, used to manage caching, offline functionality, and push notifications where you have granted permission.

3. Why Mamabet Casino Uses Cookies

We use cookies and similar technologies for the following broad purposes:

  • To ensure mamabet-casino.nl functions correctly and securely.
  • To remember your account session so you do not need to log in on every page.
  • To enforce responsible-gambling tools, such as session time limits and deposit limit settings you have chosen.
  • To support our Know Your Customer (KYC) and anti-fraud obligations by recognising devices linked to verified accounts.
  • To remember your language, currency, and display preferences.
  • To measure and analyse how players use our site so we can improve it.
  • To deliver relevant promotions — such as our welcome pack, Tuesday Reload, Thursday Free Spins, and Lucky Kitchen VIP Club notifications — to users who have opted in to marketing communications.
  • To enable third-party game providers (including but not limited to Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, and other studios) to deliver their content within our lobby.

4. Categories of Cookies We Use

We classify the cookies and similar technologies on mamabet-casino.nl into four categories, as described below.

4.1 Strictly Necessary Cookies

These cookies are essential for mamabet-casino.nl to operate. Without them, services such as account login, the game lobby, the cashier, and responsible-gambling controls cannot function. Because they are strictly necessary, they do not require your consent and cannot be disabled via our cookie preference centre.

Cookie / Technology Purpose Duration
Session token Authenticates your logged-in session and maintains account security across pages Session (deleted on browser close)
CSRF protection token Prevents cross-site request forgery attacks on form submissions, deposits, and withdrawals Session
Cashier state cookie Retains your selected payment method and currency (fiat or one of 21 supported cryptocurrencies) during a transaction Session
Responsible-gambling preference cookie Stores your active deposit limits, loss limits, session time reminders, and self-exclusion status so these controls are applied on every visit Up to 12 months or until changed
KYC / anti-fraud device identifier Links your device to your verified account to detect duplicate or fraudulent account creation; supports our regulatory obligations under our Costa Rica licence Up to 24 months
Load-balancer cookie Routes your browser to the correct server instance to ensure site performance with approximately 6,000 games and 191 live dealer tables Session
PWA service worker cache Enables the installable PWA on iOS and Android to deliver core functionality and fast loading of the game lobby Persistent until app uninstall or manual cache clear
Cookie consent record Stores your cookie preferences so we do not repeatedly ask for consent Up to 12 months

4.2 Functional Cookies

Functional cookies remember choices you make to give you a more personalised experience on mamabet-casino.nl. They are not strictly necessary, but disabling them may reduce your comfort while using the site.

Cookie / Technology Purpose Duration
Language preference Remembers your chosen display language so you do not need to reselect it each visit 12 months
Currency preference Retains your chosen currency (e.g. EUR, or a supported cryptocurrency such as BTC, ETH, or others from our 21-currency stack) so the lobby and cashier display the correct denomination 12 months
Lobby view / filter preference Saves your preferred game category, provider filter, or view mode (grid or list) in the slot lobby or live casino 6 months
Live chat state Maintains the state of your 24/7 live chat conversation so it is not lost when you navigate between pages Session
VIP Club progress cookie Caches your current Lucky Kitchen VIP Club tier (Kitchen Rookie through to Chef Supreme) and level so the interface reflects your progression without requiring a fresh API call on every page load Session / refreshed on login
Mama's Playground mission state Stores the status of active missions and minigame progress within Mama's Playground between page navigations Session
Bonus acknowledgement flag Records that you have acknowledged active bonus terms (e.g. x40 wagering requirement on welcome pack deposits) so the reminder is not shown repeatedly 30 days

4.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with mamabet-casino.nl so we can improve functionality, game-lobby navigation, promotional page design, and overall performance. The information collected is aggregated and does not identify you personally unless combined with data from your account.

Cookie / Technology Purpose Duration
Analytics platform cookies (e.g. Google Analytics or equivalent) Tracks page views, session duration, navigation paths, and game lobby interactions in aggregate to help us understand which features are most used Up to 24 months
Performance monitoring beacon Measures page load times, cashier transaction speed, and live dealer stream buffering events to support our fast-payout infrastructure Session
Error logging cookie Records technical errors encountered during your session (e.g. failed game launch, deposit error) so our technical team can diagnose and resolve issues Session
A/B testing cookie Assigns you to a variant of a page layout or promotional display so we can measure which version performs better for players 30 days
Heatmap / interaction recording (where enabled) Records anonymised mouse movements and click patterns on specific pages to support UX improvements; personally identifiable fields such as password inputs are always masked Session

4.4 Marketing and Targeting Cookies

Marketing cookies are set by us or by our trusted third-party partners to deliver promotions relevant to your interests, to measure the effectiveness of our advertising, and to prevent the same advertisement from being shown to you repeatedly. These cookies may track your browsing across other websites. We will only place marketing cookies with your explicit consent.

Cookie / Technology Purpose Duration
Affiliate tracking cookie Records the affiliate or referral source through which you arrived at mamabet-casino.nl so the referring partner can be credited; does not affect your bonus eligibility 30 days
Retargeting pixel (third-party ad networks) Enables our advertising partners to show Mamabet Casino promotional content to you on other websites or platforms after you have visited mamabet-casino.nl, subject to your consent Up to 90 days
Email marketing beacon Embedded in promotional emails (where you have opted in) to measure open rates and click-throughs for campaigns such as the Tuesday Reload, Thursday Free Spins, and VIP Club level-up announcements Session / single use
Social media pixel (e.g. Meta Pixel or equivalent) Allows social media platforms to optimise ad delivery to users who have visited mamabet-casino.nl; only active where you have consented and where applicable regulations permit gambling advertising Up to 180 days
Promotional personalisation cookie Remembers which promotions (e.g. welcome pack, sportsbook bonus, weekly cashback) you have already viewed so we show you relevant offers you have not yet seen, rather than repeating the same message 30 days

5. Third-Party Cookies

Because Mamabet Casino integrates content and services from third parties, those parties may also set cookies on your device when you interact with their content on mamabet-casino.nl. We do not control these third-party cookies and they are governed by the respective third party's own cookie and privacy policies. Categories of third parties whose technologies may be present on our site include:

  • Game providers: Studios such as Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, Relax Gaming, Red Tiger Gaming, Push Gaming, Playtech, IGT, PGsoft, Novomatic, Amatic, BGaming, Playson, Lucky Streak, Iconic21, Infinity, and others from our 27-provider roster. These providers may set cookies to manage game state, RNG seed data, and fair-play auditing within their embedded game clients.
  • Payment processors: Providers facilitating card payments (Visa, Mastercard, Maestro), e-wallets (Skrill, Neteller), digital wallets (Apple Pay, Google Pay, Revolut), banking services (Trustly), and cryptocurrency transaction services for our 21 supported digital currencies (including BTC, ETH, SUI, SHIB, ChainLink, and others). These processors set cookies to authenticate and secure your payment session.
  • Analytics providers: Third-party analytics platforms used to generate aggregated performance and usage reports.
  • Advertising networks: Partners used for retargeting and campaign measurement, active only where you have consented.
  • Live chat provider: The technology underpinning our 24/7 live chat support function.

We encourage you to review the privacy and cookie policies of any third-party services you interact with through mamabet-casino.nl.

6. Cookies and Responsible Gambling

Mamabet Casino takes responsible gambling seriously. Certain cookies on mamabet-casino.nl serve an explicit responsible-gambling function and are classified as strictly necessary because disabling them could undermine player-protection controls. Specifically:

  • Cookies that store your self-imposed deposit, loss, and wager limits so they are enforced on every session.
  • Cookies that maintain your session time reminders and display how long you have been playing.
  • Cookies that record a self-exclusion status, preventing access to the gaming areas of mamabet-casino.nl for the duration of your self-exclusion period.
  • Device-recognition technologies used to prevent a self-excluded player from creating a new account on the same device.

If you have concerns about your gambling behaviour, please visit the Responsible Gambling section of mamabet-casino.nl or contact our 24/7 live chat team.

7. Cookies and KYC / Anti-Fraud Compliance

As a licensed operator, VENUS DEL ALMA LIMITADA is required to verify player identities (Know Your Customer), prevent money laundering, and detect fraudulent activity. Device-fingerprinting and certain persistent cookies support these obligations by:

  • Linking a registered and verified account to the device used during account opening.
  • Detecting attempts to open multiple accounts from the same device or household — activity that is prohibited under our Terms & Conditions and bonus policy.
  • Supporting anti-fraud review processes that may extend withdrawal processing beyond our standard two-business-day window (up to seven days where a review is required).
  • Assisting in the verification of withdrawal requests, particularly where the weekly withdrawal cap of €10,000 (or higher limits applicable to elevated Lucky Kitchen VIP Club tiers) is approached.

Data collected for KYC and anti-fraud purposes is handled in accordance with our Privacy Policy and is not used for marketing.

8. Your Cookie Choices and How to Manage Them

You have several options for controlling cookies on mamabet-casino.nl.

8.1 Cookie Preference Centre

When you first visit mamabet-casino.nl, a cookie consent banner will appear. You may accept all cookies, reject non-essential cookies, or configure your preferences by category (functional, analytics, marketing). You can revisit and update your preferences at any time by clicking the "Cookie Settings" link in the footer of mamabet-casino.nl. Please note that withdrawing consent for a category of cookies does not affect the lawfulness of processing that took place before you withdrew consent, and it will not affect strictly necessary cookies which are exempt from consent requirements.

8.2 Browser-Level Controls

All major browsers allow you to view, block, or delete cookies through their settings menus. Instructions for the most common browsers are available at the following links (mamabet-casino.nl is not responsible for third-party content):

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Please be aware that blocking all cookies at the browser level will prevent strictly necessary cookies from functioning and may make mamabet-casino.nl unusable, including the cashier, login functionality, and responsible-gambling controls.

8.3 Mobile and PWA Settings

If you have installed the Mamabet Casino PWA on iOS or Android, you may manage cookie-like storage by clearing the app's cache through your device's application settings. This will not affect cookies stored in your mobile browser if you also access mamabet-casino.nl through one. To manage push notification permissions for the PWA, go to your device's notification settings and locate the Mamabet Casino app.

8.4 Opt-Out of Analytics

If we use Google Analytics, you may opt out of tracking across all websites using the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. Equivalent opt-out mechanisms are available for other analytics providers we may use; details are available in our Privacy Policy.

8.5 Opt-Out of Interest-Based Advertising

You may opt out of interest-based advertising from participating networks via the following industry opt-out tools:

  • Your Online Choices (EU): youronlinechoices.eu
  • Network Advertising Initiative: optout.networkadvertising.org
  • Digital Advertising Alliance: aboutads.info/choices

Note that opting out does not mean you will stop seeing advertising for Mamabet Casino; it means the advertising shown to you will not be tailored based on your browsing behaviour.

9. Data Retention

The retention periods for individual cookies are set out in the tables in Section 4 above. More broadly:

  • Session cookies are automatically deleted when you close your browser.
  • Persistent cookies expire on the date specified in the cookie itself, subject to your browser settings and your choices in our Cookie Preference Centre.
  • Data collected through cookies and similar technologies that is held in our backend systems is retained in accordance with the retention periods stated in our Privacy Policy, and in any case for no longer than is necessary for the purpose for which it was collected or as required by applicable law or our Costa Rica licence obligations.

10. International Data Transfers

Some of the third parties whose cookies may be set on mamabet-casino.nl are located outside the European Economic Area. Where personal data is transferred internationally as a result of cookie activity, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, as further described in our Privacy Policy. By using mamabet-casino.nl and consenting to non-essential cookies, you acknowledge that data may be processed in the jurisdictions where our service providers operate.

11. Children

Mamabet Casino does not knowingly collect any data — including through cookies — from persons under the age of 18. Our site is intended solely for adult players. If you believe a minor has accessed mamabet-casino.nl, please contact us immediately via live chat or the contact form so we can investigate and take appropriate action.

12. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, regulatory requirements, or our business practices. When we make material changes, we will update the "Last Revised" date at the bottom of this page and, where appropriate, display a notice on mamabet-casino.nl or notify you by email if you have an account with us. We encourage you to review this page periodically. Continued use of mamabet-casino.nl after any changes take effect constitutes your acknowledgement of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or the way Mamabet Casino uses cookies and similar technologies, please contact us through any of the following channels:

  • Live chat: Available 24/7 directly on mamabet-casino.nl
  • Contact form: Available in the Help or Support section of mamabet-casino.nl
  • VIP Telegram: Available to eligible VIP Club members

We will endeavour to respond to all enquiries within a reasonable timeframe.

Last Revised: 2026. Mamabet Casino is operated by VENUS DEL ALMA LIMITADA. Licence: Costa Rica. Site: mamabet-casino.nl.

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